Concrete Sketchbook is fully working and feel free to order items. Some of our sections we are still working on updating with stock though so please check back in the future as we will be adding beautiful new items all the time. Thanks for bearing with us at the moment!

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Returns Policy

Damaged goods
Concrete sketchbook.com will replace all damaged goods. However you MUST check your goods and contact us within 24 hours of receipt of a damaged item to be eligible for a replacement or refund. We will send a reply email containing full details of our replacement / refund procedure. You MUST keep the damaged goods together with any damaged packaging until you receive instructions on what to do with them from Concrete Sketchbook. Failure to do this could result in an invalid claim against our Returns Poilcy.

Other returns
In accordance with the European Distance Selling Directive, Concrete Sketchbook.com will supply you with a contract for each purchase you make on the site. If you are ordering within an EU country, you have the right to withdraw from the contract, within seven working days from receipt of the goods, and return the goods without having to give any reason. If you withdraw you will be reimbursed by the same method with which you paid, within thirty days.

You will be charged for the postage costs of returning the goods, but we do not add an administration or repackaging charge. Under these conditions, returned goods must reach us in 100% re-saleable condition for customers to be eligible for a refund. If you chose an item that is made-to-order, (clearly stated on products page where relevant), the right to withdraw from the contract within seven working days is not applicable.

If you have any enquiries regarding returns, please contact us through our contact form. A phone number will also be made available to you on your first contact if you would rather speak to us over the phone.



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